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terms and conditions

Shipping fees

Shipping fees will vary in regards to weight, location and sizing of the product. Some of these products are available and stored physically in different locations (Canada, USA, Japan) so the shipping fee for one item may be more than another depending where you are, and where it's shipped from. Some items (paintings) may also be available for pick-up, depending on your location. If you have any questions or would like an estimate, please contact me.

Estimated shipping times

All orders take 7-10 business days to be processed. Orders will be packed and fulfilled out at the end of each week on either Saturday or Sunday.
After that, the shipping time of each order will be depending on the shipping carrier. Please allow 7-10 business days for your order to arrive within the US.  Due to current regulations in regards to COVID-19, processing times for international orders may take up to 3-4 months due to reasons out of our control.

Incorrect shipping address

Please ensure you have entered the correct address before finalizing your order.
If you believe you have made a mistake, please email merorobaby@gmail.com with the following information :
  • order number
  • name
  • correct shipping address
I will try my best to correct the address before the order is shipped out, however I cannot guarantee anything. It is ultimately the buyer's responsibility to make sure all the information is correct before finalizing the order. The best option you can do is cancel your order and to place it again. 

Refunds & replacement

We are not responsible for any lost or stolen mail. All sales are final. No returns and exchanges. There are no exchanges due to current situations with COVID-19. If there is any issues with your order, please contact me at merorobaby@gmail.com.

Tracking numbers

All smaller items, such as prints and stickers will be shipped out as regular mail. No tracking number will be provided, unless stated otherwise, and fees are paid for. For larger items, such as paintings, tracking numbers will be provided. Please make sure you enter your email correctly so that the tracking number can be emailed to you. *As of March 2021, all small orders will be shipped with a tracking number.

Shipping carrier

JP post
USPS

Sale prices

Any item(s) purchased at normal price before the start of a sale may not be exchanged for items at sale price.

Custom paintings

Any questions in regards to custom paintings, please refer to the custom page first. 

Contact

If you have any questions, do not hesitate to send an email to merorobaby@gmail.com. All emails will be answered within 24-48 hours. You can also send me a direct message on Instagram at @by.meromero

Sticker application

Most stickers are made with vinyl, and can be used in outdoor settings as well (unless stated otherwise). Please check the description adequately.

To ensure maximum life from your decals, please ensure the surface is cleaned before application. 

 

Further questions

If you have any other questions that aren't answered here, feel free to send me an email or a message in Instagram!

 

- Sylvia